Privacy Policy
LeadsGrow.ai - Live Data, Zero Drama Your 24/7 AI Leads Agent
Last Updated: June 10th, 2025
Introduction
Our Commitment to Privacy
LeadsGrow Inc. (“LeadsGrow,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AI-powered lead generation platform and related services accessible through leadsgrow.ai.
Scope and Application
This Privacy Policy applies comprehensively to all users of our Services, including visitors to our website, registered customers who actively use our platform, and individuals whose information may be included in our databases as part of our lead generation services. Our Services encompass ICP (Ideal Customer Profile) consulting through AI-powered conversations, live data scraping from authorized sources, profile enrichment with verified contact details, and comprehensive contact management functionality.
Legal Foundation
This Privacy Policy should be read in conjunction with our Terms of Service and represents a binding agreement regarding our data practices. By accessing or using our Services, you acknowledge that you have read, understood, and consent to the data collection, use, and disclosure practices described herein. If you disagree with any provision of this Privacy Policy, you must discontinue use of our Services immediately.
Regulatory Compliance
We are committed to compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other relevant privacy laws. Our practices are designed to meet or exceed the requirements of these frameworks while supporting our legitimate business operations in the lead generation industry.
Information Collection and Use
Data Collection Methods
Information You Provide Directly
When you engage with our Services, we collect information that you voluntarily provide during account registration, including your name, email address, company name, job title, and contact information. For billing purposes, we collect payment details necessary to process transactions, including credit card information and billing addresses, though payment processing is handled by secure third-party processors and we do not store complete payment card details on our servers.
We also collect communication data when you contact us directly, including your messages, attachments, and any other information you choose to provide through support channels, surveys, or feedback forms. Additionally, we gather your profile preferences for ICP parameters, search criteria, industry focus, and other customization settings you configure within our platform to enhance service delivery.
Information Collected Automatically
Our platform automatically collects comprehensive usage and analytics data about your interaction with our Services, including pages visited, features used, time spent on the platform, click patterns, and session duration. We also gather device and technical information necessary for service delivery and security, including device identifiers, IP addresses, browser types, operating system information, and referring URLs.
We employ cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform performance, and deliver personalized content. These technologies enable us to remember your preferences, maintain session continuity, and optimize our Services based on usage patterns.
Information from External Sources
As part of our core lead generation services, we compile professional information from publicly available sources, including business directories, professional networking platforms, company websites, public records, and other legitimate data sources. We maintain partnerships with authorized data providers who supply verified business contact information, company intelligence, and professional profiles in full compliance with applicable data protection regulations.
We collect publicly available professional information from social media platforms and professional networking sites to enhance our enrichment services. Additionally, we process data that our customers upload or provide for enrichment purposes, including contact lists, company information, and prospect details.
Categories of Personal Information
The personal information we collect encompasses several categories essential to our service delivery. Identifiers include names, email addresses, phone numbers, company affiliations, job titles, and professional identifiers. Professional information covers employment history, company details, industry classifications, professional skills, and business contact information.
Commercial data includes transaction records, billing information, service usage history, and account preferences. Internet activity encompasses website interactions, platform usage patterns, search queries, and behavioral data. We collect general location information derived from IP addresses for service optimization and fraud prevention purposes.
Through our AI algorithms, we generate derived insights including professional characteristics, preferences, and likelihood scores that enhance the value of our lead generation services.
Information Use Purposes
Service Delivery and Platform Operations
We use collected information primarily to provide our core services, ensuring seamless delivery of ICP consulting, live data scraping, profile enrichment, and contact management functionality. This information enables us to maintain platform performance, deliver accurate results, and support user workflows throughout the lead generation process.
Platform Enhancement and Development
We analyze usage patterns and feedback to continuously improve our AI algorithms, enhance data accuracy, develop new features, and optimize platform performance. This analysis helps us understand user needs and market trends, enabling us to deliver increasingly valuable services to our customers.
Customer Support and Communication
We use your information to provide responsive customer support, respond to inquiries, deliver technical assistance, send service notifications, provide account updates, and communicate important changes to our Services. This ensures that users receive timely and relevant information about their accounts and our platform capabilities.
Business Operations and Security
We process information for essential business functions including billing and payment processing, fraud prevention and security monitoring, compliance with legal obligations, and internal analytics and reporting. These uses support the operational integrity and legal compliance of our platform.
Marketing and Engagement
With appropriate consent, we may use your information to send promotional communications about our Services, share relevant industry insights, and provide information about platform updates and new features. These communications are designed to add value to your experience and keep you informed about developments that may benefit your lead generation efforts.
Information Sharing and Data Security
Information Sharing Practices
Service Delivery to Customers
The fundamental nature of our business involves providing enriched lead data to our customers as part of our core service offering. When you use our Services to generate leads, the resulting data, including contact information and professional details, is provided to you according to your service agreement and usage terms.
Service Providers and Sub-Processors
We engage trusted third-party providers to support various aspects of our operations. These relationships include cloud infrastructure providers for platform hosting and storage, payment processors for secure transaction handling, analytics providers for platform optimization, customer support tools for user assistance, and email services for communication delivery.
Each service provider is bound by contractual obligations to protect the information shared with them and to process it only in accordance with our instructions and for the purposes specified in our agreements. We conduct due diligence on all service providers to ensure they maintain appropriate security and privacy standards.
Legal Requirements and Safety
We may disclose information when required by law, legal process, or governmental requests, including compliance with subpoenas, court orders, or regulatory investigations. We may also disclose information when necessary to protect our rights, property, or safety, or that of our users or the public, including situations involving fraud prevention, security threats, or other harmful activities.
Business Transfers
In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. Any such transfer will be subject to appropriate confidentiality protections and notice requirements as specified by applicable law.
Consent-Based Sharing
We may share your information with third parties when we have obtained your explicit consent to do so. Such sharing will be limited to the purposes and recipients specified in the consent, and you retain the right to withdraw consent where legally permissible.
Data Security Framework
Comprehensive Security Measures
We implement robust security measures designed to protect your information against unauthorized access, use, disclosure, alteration, or destruction. Our security framework includes encryption of data in transit and at rest using industry-standard protocols, multi-factor authentication and access controls for platform access, and regular security assessments and vulnerability testing.
We maintain comprehensive employee training programs on data protection and security protocols, ensuring that all personnel understand their responsibilities regarding information security. Our incident response procedures are designed to address potential security breaches promptly and effectively.
Compliance and Standards
Our security practices align with recognized security frameworks and standards appropriate for our industry and the sensitivity of the information we process. We regularly review and update our security measures to address evolving threats and maintain compliance with applicable regulatory requirements.
Data Breach Response
In the event of a data breach that may compromise your personal information, we will notify affected users and relevant authorities as required by applicable law, typically within seventy-two hours of discovery. Our notification will include information about the nature of the breach, the information involved, and steps being taken to address the incident and prevent future occurrences.
Security Limitations
While we implement robust security measures using commercially reasonable safeguards, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest practical level of protection for your information and will promptly address any security concerns that arise.
Data Retention Policies
Retention Principles
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention practices balance operational needs with privacy protection principles, ensuring that information is not kept longer than necessary.
Specific Retention Periods
Account information is maintained for the duration of your active account plus 12 months following account closure to accommodate potential account reactivation and address any outstanding issues. Transaction records are retained for 12 months to meet financial and accounting requirements and regulatory obligations.
Platform usage data is aggregated and anonymized after 12 months for analytical purposes, allowing us to maintain insights while protecting individual privacy. Lead database information is maintained according to data source agreements and refresh cycles to ensure currency and accuracy. Communication records are retained for 12 months for customer service purposes and quality assurance.
Data Disposal Procedures
When retention periods expire, we securely delete or anonymize personal information in accordance with industry best practices and legal requirements. Our data disposal procedures ensure that information cannot be reconstructed or accessed after deletion, protecting user privacy throughout the entire data lifecycle.
Your Rights and Choices
Privacy Rights Framework
Access and Transparency Rights
You have the right to request access to the personal information we maintain about you, including the categories of information collected, the sources from which it was obtained, the purposes for which it is used, and the categories of third parties with whom it is shared. Where technically feasible, you may receive a copy of your personal information in a portable format that allows you to transfer it to another service provider.
Correction and Update Rights
You may request correction of inaccurate personal information or updates to your account details through your platform settings or by contacting us directly. We will make reasonable efforts to ensure that personal information in our systems is accurate, complete, and current, and we will promptly address any inaccuracies brought to our attention.
Deletion Rights
You may request deletion of your personal information, subject to certain exceptions such as legal obligations, legitimate business needs, or service delivery requirements. When we receive a valid deletion request, we will remove your personal information from our active systems while retaining only what is necessary for legal compliance or legitimate business purposes.
Opt-Out and Objection Rights
You can opt out of marketing communications at any time by using unsubscribe links in emails or adjusting your communication preferences in your account settings. In certain circumstances, you may object to our processing of your personal information, particularly for marketing purposes or when processing is based on legitimate interests rather than contractual necessity.
Rights Exercise Procedures
Request Submission Process
To exercise any privacy rights, you may contact us at [email protected] or submit a request through Contact Us page. We provide multiple channels for rights requests to ensure accessibility and convenience for all users.
Identity Verification
We will verify your identity before processing rights requests to protect against unauthorized access to personal information. The verification process may vary depending on the nature of your request and may require you to provide certain information that matches records in our systems.
Response Timeline
We will respond to your requests within the timeframes required by applicable law, typically within thirty to forty-five days depending on the jurisdiction and nature of the request. If we require additional time due to the complexity of your request, we will inform you of the extension and provide an estimated completion timeline.
Request Limitations
While we are committed to honoring your privacy rights, certain limitations may apply based on legal requirements, technical constraints, or the rights of other individuals. We will explain any limitations that affect your request and provide alternatives where possible.
Cookie and Tracking Management
Cookie Categories and Controls
We use various types of cookies and tracking technologies to support our Services. Essential cookies are required for platform functionality and user authentication and cannot be disabled without affecting service delivery. Analytics cookies help us optimize platform performance and user engagement and can typically be disabled through browser settings or our preference center.
Functional cookies remember your preferences and personalize your experience, while marketing cookies enable us to deliver relevant communications and content. You can manage preferences for non-essential cookies through your browser settings or our cookie preference center.
Browser and Platform Controls
Most web browsers provide settings that allow you to control cookies, including options to refuse cookies, delete existing cookies, or receive notifications when cookies are being set. You may also be able to opt out of certain tracking technologies through industry opt-out tools and privacy settings on mobile devices.
Disabling certain cookies or tracking technologies may impact the functionality of our platform, and some features may not work properly without them. We will inform you of any significant functional limitations that may result from your privacy choices.
Legal and Provisions
International Data Transfers
Cross-Border Processing Framework
LeadsGrow operates primarily in the United States, and your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. These transfers are necessary to provide our Services effectively and to support our global customer base.
Transfer Safeguards
For international transfers of personal information, we implement appropriate safeguards to ensure adequate protection. These safeguards include Standard Contractual Clauses approved by relevant data protection authorities, reliance on adequacy decisions where available, and additional contractual protections with service providers in recipient countries.
Where required by law, we obtain explicit consent for international transfers and provide clear information about the countries involved and the protections in place. We regularly review our transfer mechanisms to ensure continued compliance with evolving legal requirements.
Data Protection Standards
We ensure that all international transfers maintain appropriate levels of data protection consistent with this Privacy Policy and applicable legal requirements. Our global privacy program is designed to provide consistent protection regardless of where your information is processed.
Jurisdiction-Specific Provisions
California Residents
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. These rights include the right to know what personal information is collected and how it is used, the right to delete personal information subject to certain exceptions, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information.
California residents also have the right to non-discrimination for exercising their privacy rights and may designate an authorized agent to submit requests on their behalf. To exercise CCPA or CPRA rights, California residents may contact us at [email protected]
European Economic Area Residents
Under the General Data Protection Regulation (GDPR), residents of the European Economic Area have comprehensive rights regarding their personal information. These rights include access, rectification, erasure, restriction of processing, data portability, and objection to processing.
Our processing activities are based on several legal grounds including contractual necessity for service delivery, legitimate interests for business operations and service improvement, legal compliance obligations, and consent where specifically obtained. For GDPR-related inquiries, residents may contact our us at [email protected].
Other Jurisdictions
We are committed to complying with applicable data protection laws in all jurisdictions where we operate or serve customers. As privacy regulations continue to evolve globally, we will update our practices and this Privacy Policy to maintain compliance with new requirements.
Third-Party Integrations and External Links
Social Media Authentication
If you choose to authenticate using third-party services such as Google or LinkedIn, we receive limited profile information as authorized by your settings with those services. The information shared is governed by the privacy policies and settings of those third-party services, and we encourage you to review their privacy practices.
Data Source Relationships
Our lead generation services access publicly available information from various professional platforms and databases. We do not control these third-party sources and are not responsible for their data practices. We recommend reviewing the privacy policies of these platforms to understand how they handle your information.
External Website Links
Our platform may contain links to third-party websites or services that are not operated or controlled by LeadsGrow. This Privacy Policy does not govern their data practices, and we encourage you to review their privacy policies before providing any personal information to these external sites.
Children’s Privacy Protection
Our Services are designed exclusively for business use and are not intended for individuals under eighteen years of age. We do not knowingly collect personal information from children under eighteen, and our platform terms of use require users to confirm that they meet minimum age requirements.
If we discover that we have inadvertently collected personal information from a child under eighteen, we will take immediate steps to delete such information from our systems. Parents or guardians who believe we may have collected information from a minor should contact us immediately at [email protected].
Policy Updates and Communication
Amendment Procedures
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Material changes will be communicated to users through email notifications, platform announcements, or website notices, providing reasonable advance notice before changes take effect.
Minor administrative changes or clarifications may be made without prior notice, but the updated policy will always be available on our website with a clear indication of the last revision date. We encourage users to review this Privacy Policy regularly to stay informed about our data practices.
Effective Date and Transition
This Privacy Policy becomes effective on the date specified at the top of this document. Any changes to this Privacy Policy will include a new effective date, and continued use of our Services after that date constitutes acceptance of the updated terms.
Contact Information and Support
General Privacy Inquiries
For questions about this Privacy Policy or our data practices, users may contact us at [email protected] or write to us at LeadsGrow Inc., 1301 N Broadway STE 32125, Los Angeles, CA 90012. Additional information is available on our website at leadsgrow.ai.
Specialized Contact Channels
For GDPR-related inquiries, users may contact us at [email protected]. To exercise privacy rights or submit formal requests, users may use our dedicated privacy request portal at Contact Us page.
Response Commitment
We are committed to responding to privacy inquiries promptly and thoroughly. Our privacy team will acknowledge receipt of inquiries within 7 days and provide substantive responses within the timeframes required by applicable law. For complex matters requiring additional investigation, we will provide regular status updates until resolution.
This Privacy Policy represents our commitment to transparency and responsible data handling. We value your trust and are dedicated to protecting your privacy while delivering exceptional lead generation services through our AI-powered platform.